DATA BASE ERROR

Please report bugs you find here. Thanks!
User avatar
dave.mcwhorter
Posts: 2
Joined: Thu Apr 06, 2017 8:34 pm

DATA BASE ERROR

Postby dave.mcwhorter » Mon May 08, 2017 4:46 pm

DatabaseError at /index.php
database or disk is full

That's what i get when i try to log into your game.....

User avatar
Ladyfawn
Posts: 26
Joined: Mon Nov 14, 2016 6:40 am

Re: DATA BASE ERROR

Postby Ladyfawn » Mon May 08, 2017 4:48 pm

Me too :-(

DatabaseError at /index.php
database or disk is full
Request Method: GET
Request URL: http://cos01.acewebgames.com/index.php? ... ame=qidian
Django Version: 1.4.5
Exception Type: DatabaseError
Exception Value:
database or disk is full
Exception Location: /usr/lib/python2.7/site-packages/django/db/backends/sqlite3/base.py in execute, line 344
Python Executable:
Python Version: 2.7.5
Python Path:
['/data/opt/darkhutgame/sea/config/sea66001/pages/gameweb/',
'.',
'',
'/usr/lib64/python2.7/site-packages/Cython-0.25.2-py2.7-linux-x86_64.egg',
'/usr/lib/python2.7/site-packages/cloud_init-0.7.6-py2.7.egg',
'/usr/lib/python2.7/site-packages/AliyunUtil-0.0.1-py2.7.egg',
'/data/opt/darkhutgame/sea/config/sea66001',
'/opt/darkhutgame/sea/server',
'/usr/lib64/python27.zip',
'/usr/lib64/python2.7',
'/usr/lib64/python2.7/plat-linux2',
'/usr/lib64/python2.7/lib-tk',
'/usr/lib64/python2.7/lib-old',
'/usr/lib64/python2.7/lib-dynload',
'/usr/lib64/python2.7/site-packages',
'/usr/lib/python2.7/site-packages',
'/data/opt/darkhutgame/sea/config/sea66001/pages/gameweb',
'/data/opt/darkhutgame/sea/config/sea66001/global_config',
'/data/opt/darkhutgame/sea/config/sea66001/global_config',
'D:\\Jean\\program\\sea\\server\\global_config',
'/data/opt/darkhutgame/sea/config/sea66001/global_config',
'D:\\Jean\\program\\sea\\server\\global_config',
'/data/opt/darkhutgame/sea/config/sea66001/pages/gameweb/mainpage/controller',
'/data/opt/darkhutgame/sea/config/sea66001/global_config',
'/data/opt/darkhutgame/sea/config/sea66001/global_config',
'D:\\Jean\\program\\sea\\server\\global_config',
'/data/opt/darkhutgame/sea/config/sea66001/global_config',
'D:\\Jean\\program\\sea\\server\\global_config']
Server time: 星期一, 8 五月 2017 19:46:12 -0400

User avatar
1065490
Posts: 38
Joined: Sun Apr 02, 2017 11:37 am

Re: DATA BASE ERROR

Postby 1065490 » Mon May 08, 2017 5:05 pm

That's been the case for close to 10 hours now. This is the second forum post regarding the error, and I've submitted a support ticket request as well. If you have any way to get ahold of Sword or anyone else from the company directly, I'd suggest using it. They don't seem to pay much attention to the forums, nor the support ticket system, so it's hard to say whether or not they are even aware of the problem.

Hopefully, they get it fixed and offer some form of compensation. :?

User avatar
Master Sword
Posts: 686
Joined: Sun Oct 09, 2016 2:22 am

Re: DATA BASE ERROR

Postby Master Sword » Mon May 08, 2017 7:41 pm

Dear all,

Some unknown issues hit the game over the past several hours, which lead to login failure among all of you. We have now fixed the error. And you are able to log back to the game now.

We apologize for the issue that caused to you. A compensation pack will be issued to you later. Please check it in mailbox. Enjoy it!

User avatar
dave.mcwhorter
Posts: 2
Joined: Thu Apr 06, 2017 8:34 pm

Re: DATA BASE ERROR

Postby dave.mcwhorter » Wed May 10, 2017 9:50 am

Thank you, now it seems as if there is another issue, can not open mail, do daily task etc.. just brings up a loading screen every time, refreshing does not help....Hope you guys can fix this issue also, and in less than 12 hours time, like yesterdays mishap.

User avatar
1065490
Posts: 38
Joined: Sun Apr 02, 2017 11:37 am

Re: DATA BASE ERROR

Postby 1065490 » Wed May 10, 2017 11:09 am

I haven't seen the issue you're mentioning on my end, but I haven't been on for the better part of the last five hours or so. Still, I've been on a little bit and have completed several daily tasks.

User avatar
Venn
Posts: 29
Joined: Mon Nov 14, 2016 10:25 pm

Re: DATA BASE ERROR

Postby Venn » Fri May 12, 2017 10:18 am

We apologize for the issue that caused to you. A compensation pack will be issued to you later. Please check it in mailbox. Enjoy it!



WHEN????

User avatar
Master Sword
Posts: 686
Joined: Sun Oct 09, 2016 2:22 am

Re: DATA BASE ERROR

Postby Master Sword » Mon May 15, 2017 8:56 pm

Hi Venn,

Sorry for the delay. We have sent the pack to all of you. Please check it in mailbox. Thank you for your support! Enjoy it!

User avatar
1065490
Posts: 38
Joined: Sun Apr 02, 2017 11:37 am

Re: DATA BASE ERROR

Postby 1065490 » Wed May 17, 2017 6:49 pm

I don't know about Venn, but I never saw anything. I've even double-checked on the other server, and my character did not get anything there, either. I hadn't logged in there for over a week, and while I had the usual taxes, awards for realm war, and some mails about the Mother's Day event, there were no mails addressing the server issue, nor a compensation package for it.

User avatar
larsholst
Posts: 1
Joined: Thu May 18, 2017 12:30 am

Re: DATA BASE ERROR

Postby larsholst » Sun Jul 02, 2017 6:22 pm

Now the problem is back:
DatabaseError at /index.php
database or disk is full


Return to “Bug reports”